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トップページ > Consumer Affairs Consulting Service > Consumer Affairs Consulting Service FAQ > The used car I just bought seems to have a problem and broke down. I want the dealer to repair it free of charge.

Updated:March 4, 2019

The used car I just bought seems to have a problem and broke down. I want the dealer to repair it free of charge.

Consultation

I purchased a used car "as is" at a dealership one month ago. After delivery, the car developed engine trouble and broke down. I asked the dealer to repair the car free of charge, but I was told that the car was sold "as is," and, since the problem was not known at the time of sale, I would be charged for the repair. Does the dealer hold any responsibility? (Male, 30s)

You can request the repair be made free of charge based on the dealer's liability for defects.

Advice

 Even if you purchase a used car "as is" (without warranty and/or scheduled maintenance plan), if the problem cannot be classified as "normal wear and tear," due to standard use, which is to be expected in a used car, the car dealer will not be exempt from "liability of the seller," unless the specific defect was explained at the time of purchase.
 In this particular case, you can ask the dealer to repair the car free of charge. Furthermore, if it is not possible to repair the vehicle, you have the right to cancel the purchase contract.

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