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トップページ > Consumer Affairs Consulting Service > Consumer Affairs Consulting Service FAQ > I scratched the rental car I was driving, and was charged for the damage. I think it should have been covered by insurance.

Updated:March 4, 2019

I scratched the rental car I was driving, and was charged for the damage. I think it should have been covered by insurance.

Consultation

While driving a rental car, I accidentally came into contact with a guardrail, scratching the body of the car. Since it was a minor scratch, I didn't report it to the police. Although I thought the damage would be covered by insurance, I was billed for the repair cost, as well as for losses incurred by the rent-a-car company while the car was out of service undergoing repairs. Since insurance was included in the rate, insurance should have been used. (Male, 30s)

The matter will be handled according to the company's rental agreement.

Advice

 To ensure the company is prepared for potential accidents, car rental companies often include automobile insurance in the rate. However, the range of coverage varies according to the type of insurance each company has. In addition, there are times when claims are not paid by the insurance company.
With regard to the calculation of fees, such as those for repairs, the car rental company will handle the matter based on the rental agreement. Therefore, consumers should confirm the details of the agreement. In the event you have an accident while using a rental car, promptly contact the car rental company.

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