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Tokyo Kurashi WEB

Consumer Affairs consulting service

ホーム > Consumer Affairs Consulting Service > Site Policy

Updated:June 5, 2018

Site Policy

With the aim of supplying information to prevent malicious damages, financial product troubles, etc. in consumers’ affairs and to supply other information related to consumers’ affairs in a speedy and effective manner, the Tokyo Metropolitan Government (hereinafter referred to as TMG) has prepared and is operating the “Tokyo Kurashi WEB” (hereinafter referred to as “this site”).

Before using this site, please read and agree to the following terms of use.

Further, please acknowledge that the site policy and the related terms and conditions related to the site policies are subject to change without prior notice.

Multi-lingual policy

“Tokyo Kurashi WEB” also operates English, Chinese, and Korean websites.
Please note that the English, Chinese, and Korean websites do not support voice reading.
Further, the English, Chinese, and Korean websites do not guarantee the completeness or accuracy of the information posted therein.

Privacy policy

We collect information from users of this site to the extent necessary for smooth operations of the services TMG supplies (provision of information on the website, acceptance of vaious opinions, etc.). Collection, use, and management of information shall be appropriately dealt with in accordance with the “Tokyo Metropolitan Ordinance on Personal Information Protection (Ordinance No. 113, December 21, 1990)” (hereinafter referred to as the “Ordinance”) as follows and efforts shall be continued to develop a reliable and safe website for users.

What is personal information?

Personal information refers to the information by which you can be identified, including your address, name, telephone number and e-mail address that you provided to TMG on this webpage.

Scope of application of this policy

This policy is only applicable to this website, not to other websites linked from this website. At the linked websites, each relevant organization takes responsibility for the handling of information.

Collection of personal information

The collection of personal information by TMG on this website is, in principle, to be based on each user’s provision (registration) of their information.
 When collecting private information, we will explicitly state the purpose for its collection.
 Collection of personal information is to be carried out to the extent necessary for achieving specified purposes.

Regulations on personal information

As for personal information that you provide to (or register with) us, we use it within the scope of the purposes of information collection explicitly stated in advance. We will nver use personal information within the given implementing bodies* or provide said information outside the bodies beyond the purposes of private information collection except as specified in the Ordinance.
We may disclose information such as statistically processed user attributes, etc. only if it does not contain any personal information.
* “Implementing bodies” refer to those which handle personal information: the governor, administrative committees and public enterprise managers of the TMG, the Fire Chief of Tokyo Fire Department, and heads of administrative bodies specified in the TMG regulations.

Management of personal information

For smooth operation of the services supplied, this site automatically collects information such as your Internet domain name, IP address, and browsing activities on this site (hereinafter referred to as the “user information”). Further, cookies (information that is sent to users’ browsers from the server to identify the users and stored in users’ computers) only contain information to improve usability, which do not contain the personal information. Users can reject cookies by changing the setting of their browsers themselves.
 We use Google Analytics to understand how our sites are used. Google Analytics collects users’ information utilizing cookies. As for the explanation on the terms of use of Google Analytics, refer to the website of Google Analytics.
* Users’ information collected by Google Analytics is managed by Google Inc. in accordance with its own privacy policy. As for the privacy policy of Google Inc., please refer to its website. As for damages caused by use of Google Analytics service, TMG shall assume no responsibility.

Non-personally identifying information

  1. The webmaster will place strict controls on collected personal information and take appropriate measures to prevent leakage, misappropriation, falsification, etc. of said information. In addition, TMG may outsource the operation of the website to third parties. In such cases, TMG will also take necessary measures for appropriate management of information collected.
  2. Except where there is a request for disclosure, where there is any illegal activity such as unauthorized access and threat, or where there are other special reasons, collected information shall not be used for purposes other than those specified, and shall not be supplied to third parties. However, statistically processed information on this site and information such as users’ attributes may be published.

Rights and links

1. Copyright

All information (text, photographs, illustrations, etc.) on this website is subject to copyright. Additionally, the official website of the TMG in its entirety is subject to copyright as a “compilation”, and it is therefore also protected by the Copyright Act.
 Except in the cases permitted under the Copyright Act including “reproduction for private use” and “quotation”, unauthorized reproduction or re-use of the materials on this site is prohibited.
Adobe Acrobat is a trademark of Adobe Systems Incorporated.
* All other names of companies, products, etc. are the registered trademarks of their respective companies.

2. Links

As a general rule, all links to this site, both commercial and noncommercial, are freely permitted. However, links are not permitted in the event that any of the following applies or may possibly apply to the link or the linking site:

  1. Links of a libelous or defamatory nature, or that intentionally damages the reputation or credibility of TMG, private companies (individuals), groups, or organizations.
  2. Links that infringe or that may infringe intellectual property rights such as copyrights and trademarks, assets, rights to privacy, rights to the usage of one’s likeness, and other rights owned by TMG, private companies (individuals), groups, or organizations.
  3. Links that place this site within a frame or otherwise can cause misunderstandings among third-party visitors by rendering the contents in such a way that it is unclear that the contents belong to TGM.
  4. Any links aside from the above that violate or may violate any laws, rules, regulations, public order and morality, or that obstruct or may obstruct the administration of this site.
  5. Links that make unauthorized use of logos, marks, etc. owned by TGM.
  6. Links of a form that misrepresents the source of information.
    The URL of this site may be changed without prior notice. Please understand this prior to using this site. Further, TMG shall accept no responsibility for compensation, claims, or complaints pertaining to any links. 


1. Recommended environment

The following browsers are recommended for the safe and pleasant use of this site:

  1. Microsoft Internet Explorer 8.0 or later
  2. Google Chrome, latest version
  3. Mozilla Firefox, latest version
  4. Safari 5.0 or later  

2. Technology used

  1. Plug-ins
    Adobe Flash Player (Flash Player 9.0.115 or later) is required to view some of the pages on this site. Further, you must have Adobe Reader (Acrobat Reader 7.0 or later) to view/print PDF files, and RealPlayer/RealOne Player or Microsoft Windows Media Player to view videos. On some pages, the latest versions of the above software will be required.
  2. Cookies
    This website utilizes cookies for the purposes of achieving a more convenient viewing experience for visiting users and of obtaining information to continuously improve this site.
    A cookie is the information that is sent to users’ browsers from the servers related to operation of this site and is stored in users’ computers. However, information such as the user’s name, address, phone number, and other information that identify the users are absolutely not included in this cookie.
    Additionally, these cookies have no direct negative effect on the user’s computer.
     This site may use cookies provided by a third-party outsourced contractor to assess the access information of each page.
    Users can reject cookies by changing the settings of their browsers themselves. Disabling cookies in this way will not hinder the use of this site in any major way.
    Refer to Help files of each software or consult with its manufacturer for information on the browser settings.
  3. JavaScript
    We use JavaScript in parts of the contents for more user convenience.
    Please note that there may be a case where the website is not properly displayed or operable unless JavaScript of the browser that you use is enabled (activated).
  4. SSL
    This site uses SSL encryption in certain services in order to enhance its security level.
    To use these services, a browser that supports 128-bit SSL is required.
    When a browser that properly supports security function is used, the personal information (name, address, telephone number, etc.) input by users is automatically encrypted and sent/received.
    There is no concern for theft of details, should a third party intercept transmitted data. Further, please note that there may be cases where you cannot use the given pages due to settings of firewall, etc.
  5. PDF
    The Adobe Reader from Adobe Systems Incorporated is required to view files in the PDF file format. Download the latest version of Adobe Reader if it has not been installed or the contents of this site are not correctly displayed.
  6. FLASH
    The Adobe Flash Player from Adobe Systems Incorporated is required to view contents that use FLASH. Download the latest version of Adobe Flash Player if it has not been installed or the contents of this site are not correctly displayed.
  7. Twitter
    Refer to the Twitter website for an explanation of its terms of use.
  8. Facebook
    Refer to the Facebook website for an explanation of its terms of use.

3. Security of information system

This site will protect its information assets from threats, for the purpose of maintaining its duties based on users’ trust and of fulfilling its social mission as the website of a governmental institution.

  1. In order to maintain the safety and accuracy of the information assets, we take appropriate safety measures while making efforts to prevent unauthorized access, destruction, falsification, loss, leakage, etc. of data.
  2. The information assets on this site are handled in strict accordance with the TMG’s basic policy on information security, laws, ordinances, and other standards.
  3. In cases where the processing of information assets is outsourced to third parties, it will be managed under the proper supervision of the TMG.
  4. We aim to maintain and enhance information security by developing a system for continuous improvement.  

Legal matters

1. Disclaimer

We provide no warranties regarding the integrity or accuracy of the information on this site. Information on this site may be changed without prior notice.
 We accept no responsibility for any loss that is directly or indirectly caused by using the information or contents on this site.

2. Prohibitions

The following activities are prohibited in the use of this site.

  1. Any activity that hinders or creates obstructions to operation of this site.
  2. Any activity that causes or may cause inconvenience, disadvantages, violations of privacy, etc. to other users, third parties, or the TMG.
  3. Any activity that violates or may violate public order and morality.
  4. Any activity that violates a law, ordinance, or regulation.
  5. Any other activity deemed inappropriate by the TMG. 

3. Applicable laws and court of jurisdiction

Unless otherwise specified, the use of this site and interpretation/application of the use policy as set out here shall be governed by the laws of Japan. All disputes arising in connection with the use of this site shall be subject in the first instance to the exclusive jurisdiction of the Tokyo District Court.


  • Consumer Affairs Division,Bureau of Citizens and Cultural Affairs,TMG
  • Comprehensive Consumer Center,TMG
  • Inspection Institute of Weights and Measures,TMG

Copyright Tokyo Metropolitan Government.